The following is a list of software resources and web apps which can be used for various types of remote research, both moderated and unmoderated/automated. Moderated Tools UserVue by TechSmith. This is our trusty stand-by for moderated one-on-one interviews. Enables you to view a participant’s screen in real-time while talking to them on the phone. [...]
Writing Archive
Build Your Own (Cheap) Moderated Testing Setup
While there are plenty of tools floating around to help you conduct one-on-one moderated interviews, if you’re just getting started with remote research, you may not want to invest in a ton of expensive software or subscription-based web services right off the bat. So let us show you a few handy ways to use more [...]
HOW-TO Use UserVue Internationally
UserVue has long been our tool of choice for moderated remote user research, but we’ve always kind of hated that we couldn’t use it internationally — instead, we like using LiveLook or GoToMeeting along with a phone tap and screen recorder (Camtasia or CamStudio). But if you’re going to take a stab at using UserVue [...]