The following is a list of software resources and web apps which can be used for various types of remote research, both moderated and unmoderated/automated.
Moderated Tools
UserVue by TechSmith. This is our trusty stand-by for moderated one-on-one interviews. Enables you to view a participant’s screen in real-time while talking to them on the phone. Any number [...]
In general, remote user research simply describes any research where the moderator and the research participants are physically separated. However, there are lots of different varieties of remote user research, and each has its own strengths, weaknesses, and circumstances in which they’re most effective. Some types allow you to test many people at once, while [...]
Let’s start off by answering the question you probably came with. The short answer is: any kind of research where the user and research moderator aren’t interacting face-to-face.
So why do you care?
Well, take a look at how most research is currently done. When you want to learn about how people perceive and interact with websites [...]