While there are plenty of tools floating around to help you conduct one-on-one moderated interviews, if you’re just getting started with remote research, you may not want to invest in a ton of expensive software or subscription-based web services right off the bat. So let us show you a few handy ways to use more [...]
Archive > October 2008
Live Recruiting for Remote Research
In an article for Boxes and Arrows, Paul Nuschke lists five phases of a usability study:
Step 1: Sales & Kickoff
Step 2: Recruitment
Step 3: Preparation
Step 4: Testing
Step 5: Analysis & Reporting
This post is about that second step, where you’re recruiting users to participate in your study. Traditionally this has been done one of two ways: either [...]
The Two Basic Types of Remote Testing
In general, remote user research simply describes any research where the moderator and the research participants are physically separated. However, there are lots of different varieties of remote user research, and each has its own strengths, weaknesses, and circumstances in which they’re most effective. Some types allow you to test many people at once, while [...]
HOW-TO Use UserVue Internationally
UserVue has long been our tool of choice for moderated remote user research, but we’ve always kind of hated that we couldn’t use it internationally — instead, we like using LiveLook or GoToMeeting along with a phone tap and screen recorder (Camtasia or CamStudio). But if you’re going to take a stab at using UserVue [...]